help center for suppliers
Chosen by the best of subscribers are Top Rated or Top Rated extra. Works Extra members enjoy 100 Connects per month, plus exclusive tools to boost success.
Upgrade to Works Extra
Stand out from the competition with enhanced visibility on projects and job listings. Enjoy special benefits, including first priority to view and secure price offers.
On average, Works Extra subscribers have a 50% higher chance of getting hired. It’s a smart, low-risk investment with the flexibility to cancel anytime.
Key Benefits:
✔ Unlimited Connects/month – Boost your bidding power every month.
✔ View competitor bids – Gain a winning edge by analyzing the competition.
✔ Increased visibility – Get noticed faster with priority placement.
✔ Exclusive early access – Be the first to see and grab new opportunities.
Upgrade today and take your freelancing to the next level!
Get Instant Job Alerts
Finding the right opportunity at the right time is crucial, especially when new work postings receive multiple proposals quickly. Our job alert system helps you stay ahead by notifying you about relevant work as soon as it’s posted.
How It Works
Eligibility: To receive alerts, you must have submitted at least one proposal for active work on Works Plans. The more proposals you submit, the more alerts we can send you.
Instant, Relevant Alerts:
- Notifications are based on similar work you’ve previously applied to
- Alerts are sent immediately when matching work is posted
- Helps you be among the first to submit proposals
Customize Your Alert Preferences
Choose how you receive notifications:
- Click the bell icon in your navigation bar
- Select the Job Alertstab
- Choose Alert Preferences
- Select your preferred notification methods (Works Plans mobile app and/or email)
- Click Save
Pro Tip: For fastest alerts, use the Works Plans mobile app. Download the app if you haven’t already.
Frequently Asked Questions
What kind of work will I be notified about?
You’ll receive alerts for work matching the skills/categories of jobs you’ve previously applied to.
Is there a limit to alerts?
No set limit – frequency depends on relevant postings and your settings.
Why aren’t I receiving alerts where I want?
Check your alert preferences (via the bell icon → Job Alerts → Alert Preferences) and ensure they’re set correctly.
Why did my alerts stop?
Your email system might be routing them to spam/promotions folders. Check there first.
Does this work on mobile?
Yes! You’ll receive push notifications through the Works Plans app.
Why are some alerts not relevant?
Alerts are based on your proposal history. Applying to unrelated work may affect alert relevance.
Can I get a refund for Joins used on irrelevant alerts?
No refunds are provided for Joins used to subscribe to job alerts.
Why did a work posting disappear after I received an alert?
The client may have removed it, or it may have violated our Terms of Service.
How is this different from weekly work suggestion emails?
Job alerts are real-time notifications, while weekly emails are curated suggestions.
First Impressions Matter on Works Plans
Your work image is often the first thing potential clients see, making it crucial for attracting business. Follow these guidelines to create compelling, high-quality images that comply with Works Plans’ standards.
How to Edit Your Work Images
- Navigate to your Works Dashboard
- Select the work you want to edit
- Update your images following these guidelines
Learn more: Managing Your Works
Image Optimization Checklist
Guideline | Key Points | Why It Matters |
1. Quality & Compliance | – High-resolution images | Builds trust and professionalism |
2. Text Overlay | – Max 10 words | Quickly communicates value |
3. Third-Party Logos | – Use sparingly | Maintains clean, professional look |
4. Personal Photos | – High-quality, well-lit | Humanizes your service |
5. Portfolio Showcase | – “Before/after” examples | Demonstrates skills effectively |
6. Stock Images | – Must have usage rights | Ensures legal compliance |
7. Visual Composition | – Clear focal point | Creates immediate impact |
8. Creative Inspiration | – Review platform examples | Helps craft standout visuals |
Pro Tips for Maximum Impact
Do:
Use high-resolution images (minimum 1280x720px)
Show real examples of your work
Maintain consistent branding
Keep backgrounds clean and uncluttered
Avoid:
Watermarks or copyright violations
Overly complex designs
Misleading representations
Low-quality or pixelated images
Why Great Images Drive Success
- 78% higherclick-through rates for optimized visuals
- 5x more likelyto convert browsers into buyers
- Builds immediate credibility for your service
Need professional help? Our image optimization specialists can review your work visuals. Contact support for assistance.
Additional Resources
- Works Plans Community Standards
- Visual Content Policy
- Image Size Specifications
Updating Account Credentials
Email/Username Changes:
- Email: Update via Settings → Account (phone or email verification required)
- Username: Permanent identifier – requires new account creation
Building Your Professional Profile
Your profile serves as your professional identity within our community. We recommend presenting your skills and experience authentically to establish credibility, increase discoverability, and foster trust with prospective clients.
Your profile establishes credibility and visibility, Complete all sections with the following instructions :
- Showcase expertise
- Attract ideal clients
- Build trust through transparency
- Profile editing available only on desktop
Step 1: Adding your personal information
- Fill in your full name.
- This information will remain private.
- Fill in your display name (This is how clients will recognize you)
In the Profile picture section, add an image of yourself.
- Your profile picture must be an original image of you, or your company logo that represents the service that you provide.
- Your profile picture must not be an image of someone else, a celebrity, or a misrepresentation of your service.
- GIFs are not acceptable profile images.
- Make sure you own the picture you upload.
In the Description section, write a description to help introduce yourself to the works plans community.
- Note: Highlight your expertise, projects you’re proud of, or anything else that you’d like to share on your public Profile.
In the Languages section, select the languages you speak and your level of fluency.
- Click Continue.
Under Occupation, select your expertise and checkbox your relevant skills within that expertise.
- Up to 2 fields, and up to 5 skills.
In the Skills section, list your skills to showcase your expertise to potential clients.
- You have the option to suggest skills that are not listed.
- Suggestions will appear as “pending” on your profile until approved.
- These may be skills gained through previous jobs, hobbies, or everyday life.
In the Education section, select when and where you attended college.
- You also have the option to suggest your diploma if it’s not listed.
- Suggestions will appear as “pending” on your Profile until approved.
- Suggestions are periodically reviewed and will not be automatically added.
In the Certifications section, detail any relevant certificates, awards, and honors that distinguish your professional capabilities.
- You also have the option to suggest certifications.
Step 2: Personal website
- Under Personal website, enter your website’s URL > Continue.
- Here, you can share your portfolio or other works.
Step 3: Account security
- In the Phone number field, click Verify now and continue the process.
- Click Continue & Create Your First Gig when you’re done.
To comply with new evolving regulations, recently joined contractors are required to fill in some essential account information before creating a works plans account. This helps ensure a trustworthy platform for everyone, fostering a strong foundation of trust between contractors and customers. Learn more about account verification here.
Seller intro video
Sellers who meet the eligibility criteria will be prompted to produce an introductory video.
Technical requirements for videos:
- Length: 20-60 seconds
- File size: Up to 3 GB
- Minimum resolution: 1280×720
- Aspect ratio: 16:9
How to add or edit your intro video:
- Go to your profile picture and select Profile.
- Scroll down to the intro video, located on the left-hand panel.
- Hover over the section and click on the pencil icon.
- Once you’ve uploaded your video, click Submit.
How to share your profile or Gig
After your seller profile goes live, you can share it with potential clients. This includes your Gigs, customer reviews, and details.
How to share your profile:
- Make sure that you’re on your seller account and click Growth and Marketing > Scale Your Business.
- In the share your profilesection, copy the URL or click the social icons.
Account Management Guide
This article explains how to manage your account settings, including profile updates, verification, and account closure.
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Account Details
Updating Your Information
Location: Automatically set during registration based on your country. If incorrect, contact Support.
Username: Your unique identifier—cannot be changed. To use a new username, close your account and create a new one.
Email: Update via email, phone, or SMS verification.
Online Status:
- Green circle = Online (default)
- Gray circle = Offline
- Adjust under Settings > Account > Online Status.
Closing Your Account
Deactivating your account erases all activity history.
Before closing:
- Change your email if you wish to reuse it for a new account.
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Verification:
Phone Number Update
- Go to Settings > Security > Phone Verification > Edit.
- Answer your security question + provide old/new numbers.
- Enter the SMS code sent to your new number.
Forgot old number? Contact Support.
Identity Verification:
For freelancer safety, Works Plans requires one-time ID verification:
We’re committed to fostering a trusted marketplace, which is why we verify every freelancer’s identity through official documentation – a simple one-time process that helps protect everyone
To verify your identity:
- You will need to Upload a government ID (passport, driver’s license).
- Take a matching selfie.
- Note: Documents must be valid and from your country of residence.
Disclaimer:
Works Plans requires all users to be at least 18 years of age (or the legal age to form binding contracts in their jurisdiction). Minors aged 13–17 may use the platform only under a parent/guardian’s supervised account. Users under 13 are prohibited.
Works Plans is a leading digital marketplace connecting Clients with skilled freelancers. Freelancers showcase their expertise through detailed Work listings, enabling Clients to evaluate profiles, skills, and service offerings. This guide outlines core platform functionalities:
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Getting Started as a Client
- Account Creation
- Registration is free and defaults to a Client account.
- To sell services, create a Work listing—this won’t affect your Client account.
- Finding Freelancers & Services:
You can find the best freelancer for your work using the following tools :
- Search Bar: Enter keywords (e.g., “logo design”) in the homepage banner.
- Categories: Browse by industry or project type.
- Filters: Refine results by:
- Budget (set price ranges)
- Delivery Time (express to extended timelines)
- Freelancer Tier (experience levels, languages, availability)
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How to Evaluating contractors:
You can Evaluate contractors by :
- Profile Details: Review location, response times, certifications, and bios.
- Client Reviews: Check ratings and testimonials.
- Direct Communication:
Message freelancers or consult their FAQs.
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Delivery & Revisions
To confirm or review a delivery:
- Accept Deliveries: Via the “Orders” tab.
- Request Revisions: Use the “Revisions” button (if included in the Work terms).
- Order Statuses: Track progress (e.g., In Progress, Delivered, Completed).
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Reviews & Accountability
Works Plans fosters transparency through:
- Verified Reviews: Clients rate freelancers post-order.
- contractor Ratings: Based on performance metrics (e.g., on-time delivery).
Note: Reviews cannot be edited after 14 days.
How to Start Selling on Works Plans
Works Plans empowers freelancers to turn their skills into successful businesses by providing a global platform to showcase their expertise and connect with potential Clients. Whether you specialize in graphic design, programming, content writing, translation, or voice-over artistry, our community welcomes diverse talents. Below is a step-by-step guide to launching your freelancing career on Works Plans.
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- Setting Up Your contractor Account
Before selling services, you must create a freelancer account. Follow these tips for success:
- Complete & Verify Your Profile: Ensure accuracy and professionalism to build trust.
- Craft High-Quality Work Listings: Clearly describe your services and their benefits.
- Focus on Client Satisfaction: Understand client needs and set clear expectations.
- Learn the Level System: Progress through tiers to unlock more opportunities.
Account Verification:
To comply with regulations, new freelancers must verify their identity before creating an account. This ensures a secure marketplace for all, Learn more about verification here
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- Optimizing Your Profile
Your profile is your first impression—make it count!
- Use a professional headshot.
- Write a detailed bio highlighting your expertise.
- Keep information error-free and up to date.
learn more about Profile setup guide here
- Creating a Work Listing
Your Work (service offering) should showcase your skills and attract Clients. Include:
- Clear service descriptions
- Pricing tiers (Basic, Standard, Premium)
- Delivery timelines
learn more about Work creation guide here
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- Meeting Client Expectations
- Deliver Consistently: High-quality work leads to repeat business.
- Guide New Clients: Help them navigate the platform for a smooth experience.
- Communicate Clearly: Set expectations upfront to avoid misunderstandings.
learn more about Client management tips here
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- Managing Orders
- Stay Proactive: Smooth order handling builds long-term relationships.
- Timely Delivery: Ensures positive reviews and repeat orders.